Last week I called the dealership to make an appointment to change the oil in my car, which of course I have done many times. When the receptionist came on the line I told her why I was calling and gave her some basic details that she would need to make my appointment. Once she found my previous information, I requested the time of day for the appointment as well as clarified that I would need a shuttle ride to work. When I offered her the info, she responded by asking me for the very information I had just given her. I was a bit befuddled as this happened multiple times in a very short conversation. I finally realized that she was not listening to me thinking that she was following a checklist of questions to ask each customer. I was patient with her although I did look at my phone a couple of times thinking I was missing something. In the end it all worked out fine and my car was grateful for the new oil.